Our client, a prestigious private equity firm that manages assets for high-net-worth individuals, is seeking a highly skilled and technical IT/Desktop Support Specialist to join their team. This is an excellent opportunity for a sharp-minded, customer-focused IT professional to support and maintain the firm's IT infrastructure and provide exceptional technical support to its users.
Key Responsibilities:
Provide tier 1 and tier 2 technical support for hardware, software, and network issues, ensuring timely resolution and minimal downtime
Configure, deploy, and maintain workstations, laptops, mobile devices, and peripherals, ensuring compliance with security policies and best practices
Troubleshoot and resolve complex technical issues related to operating systems, applications, and network connectivity
Manage user accounts, permissions, and access controls across various systems and platforms
Monitor and maintain network performance, identifying and addressing potential bottlenecks or security vulnerabilities
Collaborate with IT team members to implement and document IT policies, procedures, and best practices
Provide training and support to end-users on various technical topics, fostering a culture of continuous learning and improvement
Assist in the evaluation, selection, and implementation of new technologies and solutions to enhance the firm's IT capabilities
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field
4+ years of experience in an IT support role, preferably in a financial services or professional services environment
Strong technical skills in Windows and Mac OS, Microsoft Office Suite, and various hardware and software troubleshooting techniques
In-depth knowledge of networking concepts, including TCP/IP, DHCP, DNS, and VPN
Familiarity with cybersecurity best practices, including endpoint protection, patch management, and data encryption
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
Strong communication and interpersonal skills, with the ability to translate technical concepts to non-technical audiences
Customer-focused mindset, with a commitment to providing exceptional service and support
Ability to work independently and collaboratively in a fast-paced, dynamic environment