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IT/Desktop Support Specialist

  • IT Desktop Support
  • Full-time
  • Menlo Park, CA

Our client, a prestigious private equity firm that manages assets for high-net-worth individuals, is seeking a highly skilled and technical IT/Desktop Support Specialist to join their team. This is an excellent opportunity for a sharp-minded, customer-focused IT professional to support and maintain the firm's IT infrastructure and provide exceptional technical support to its users.


Key Responsibilities:

  • Provide tier 1 and tier 2 technical support for hardware, software, and network issues, ensuring timely resolution and minimal downtime

  • Configure, deploy, and maintain workstations, laptops, mobile devices, and peripherals, ensuring compliance with security policies and best practices

  • Troubleshoot and resolve complex technical issues related to operating systems, applications, and network connectivity

  • Manage user accounts, permissions, and access controls across various systems and platforms

  • Monitor and maintain network performance, identifying and addressing potential bottlenecks or security vulnerabilities

  • Collaborate with IT team members to implement and document IT policies, procedures, and best practices

  • Provide training and support to end-users on various technical topics, fostering a culture of continuous learning and improvement

  • Assist in the evaluation, selection, and implementation of new technologies and solutions to enhance the firm's IT capabilities



  • Bachelor's degree in Computer Science, Information Technology, or a related field

  • 4+ years of experience in an IT support role, preferably in a financial services or professional services environment

  • Strong technical skills in Windows and Mac OS, Microsoft Office Suite, and various hardware and software troubleshooting techniques

  • In-depth knowledge of networking concepts, including TCP/IP, DHCP, DNS, and VPN

  • Familiarity with cybersecurity best practices, including endpoint protection, patch management, and data encryption

  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues

  • Strong communication and interpersonal skills, with the ability to translate technical concepts to non-technical audiences

  • Customer-focused mindset, with a commitment to providing exceptional service and support

  • Ability to work independently and collaboratively in a fast-paced, dynamic environment